We want every toy to be right for your child. If it is not, here is how returns work at Bubebaby.
15-day returns
You have 15 days after receiving your order to request a return. To be eligible, the toy must be unused, in the same condition you received it and in its original packaging. You will also need your order number or proof of purchase.
How to start a return
Email us at support@bubebaby.com with your order number and the item you would like to return. If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return cannot be accepted.
Damaged, faulty or wrong items
Please check your order when it arrives. If a toy is damaged, faulty, has missing pieces or is not what you ordered, email us within 15 days of delivery with your order number and a photo of the problem. We will send a replacement or give you a full refund, at no cost to you.
Items we cannot take back
For hygiene reasons, teethers, pacifier clips, sippy cups and other items made to go in the mouth can only be returned if they are faulty or damaged on arrival. We also cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to get a different toy is to return the one you have and, once the return is accepted, place a separate order for the new one.
Refunds
We will email you once we have received and inspected your return and let you know whether the refund is approved. Approved refunds are made to your original payment method within 10 business days. Your bank or card provider may take a little longer to post the refund to your account.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at support@bubebaby.com.
Questions
For any question about a return, email us at support@bubebaby.com or use our contact page.